Terms and conditions apply to on-line purchases and use of this web-site: 1. Payment 1.1 We accept payment by credit/debit card through Paypal only. 1.2 All prices are inclusive of VAT at the prevailing rate. 1.3 Goods can only be delivered to the registered address of the credit card used for payment. 1.4 Goods remain the property of Eye Design Heswall until paid for in full. 2. Cancellation and Changes 2.1 For goods made to your personal specification, orders cancelled before despatch may incur a charge for time and materials used in preparation of the order. 2.2 Changes to your order made before despatch may incur an additional charge for time and materials used in preparation of the order. 2.3 You accept responsibility for entering your prescription details and providing a 'PD' measurement. 2.4 You may cancel any order (except for prescription glasses) up to 7 working days after receipt and return the goods for a full refund but you must notify us in writing or by e-mail beforehand. 3. Delivery 3.1 Any delivery date given or implied is an estimate only. We do not guarantee to deliver by a specific date but if we have not delivered the product within 28 days of acceptance of order you may cancel the order and all money paid will be refunded. 3.2 Spectacles can only be supplied to UK residents and delivered to a UK address. 3.3 We send orders by recorded delivery and it is your responsibility to ensure that someone is able to sign for receipt. 3.4 We advise you to inspect the goods upon delivery and to notify us immediately by sending an email to sales@eyedesignheswall.co.uk should they be in any way defective or inconsistent with your order. In any such event you should not use the product. 3.5 Should it be necessary to return the goods you are liable for their safe-keeping until such time as they are delivered to us including any period in transit. 4. Liability 4.1 Eye Design Heswall will not be liable for any visual problems, loss of any nature, accident or injury, as a result of incorrect information supplied by you or the original prescriber. 4.2 The purchaser accepts full responsibility for choosing a frame based on the information provided. 5. Guarantee 5.1 We offer a 14 day money back guarantee provided that the spectacles are returned in good condition along with the original packaging. You must obtain a returns number by sending an email to sales@eyedesignheswall.co.uk before claiming under this guarantee. 5.2 All spectacles carry a 12 month guarantee against faulty materials and defective workmanship. To claim under this guarantee you must obtain a returns number by sending an email to sales@eyedesignheswall.co.uk. Refunds will not be made for return postage. 5.3 We reserve the right to repair or replace faulty goods at our discretion. 5.4 Guarantees will not apply where goods have been subject to misuse, have not been used for the intended purpose or have not been used or cared for in accordance with any specific instructions issued with the product. 5.5 Refunds will not be made if incorrect prescription information has been entered by the customer at the time of order. We reserve the right to see a copy of the original prescription before making a refund under the 14-day money back guarantee 6. General 6.1 We reserve the right to amend prices and specifications without notice. 6.2 No employee or agent of Eye Design Heswall has the right to vary these terms and conditions. 6.3 These terms and conditions shall be governed by English Law. 6.4 We can only supply lenses to a valid prescription that is less than two years old and we reserve the right to ask for a copy of that prescription. 6.5 We cannot supply lenses to those who are under 16 or registered partially sighted. 6.6 A binding contract is only entered into when we accept your order. 6.7 Nothing in these terms and conditions shall effect your statutory rights 6.8 Except where otherwise noted all content on this web-site is copyright of Eye Design Heswall and must not be used without permission.

Help with ordering WHAT DO I USE MY GLASSES FOR? Once you have selected your frame you are then asked what you use your glasses for. Your prescription details can be entered manually in the text box or if you are having trouble understanding your prescription you can take a picture/scan and uploaded via the upload option and we can translate the information for you. If you use your single vision glasses to see at all distances eg, Driving, Tv, reading. Please select DISTANCE and your prescription glasses will be made accordingly. If you use your prescription glasses for reading and close up work only. Please select READING. We will advise you that with Reading glasses when you look into the distance your vision WILL be distorted. Sometimes prescription glasses are required for computer use only, like reading glasses you will not be able to see at distance, but the prescription will allow you to sit at a comfortable distance from the computer screen. It will be displayed on your prescription as VDU or INTER ADD. If it is not shown please send a copy of your complete prescription and we will be happy to work this out for you. If you require prescription glasses for computer work please select COMPUTER. SELECTING THE LENSES All frames come complete with single vision CR39 (plastic) lenses. these are the modern day equivalent to glass lenses. They are lighter in weight and generally more durable. When our customers buy glasses online or instore, these are the lenses we use unless otherwise requested. ANTI-REFLECTIVE MAR If you require an anti-reflective (MAR) coating please select this option. This coating reduces the glare from artificial lighting eg. computer screen and car headlights and cosmetically improves the look of your lenses. It comes with a standard hard coat to reduce surface scratches to the lenses. If your buying prescription glasses online this coating may help with glare from your computer screen!! HARDCOAT A hard coated lense is just that, hard coated. It will improve the durability of your prescription lenses, particually for reading glasses if they are being placed down repeatedly. please note that this coating will not eliminate scratches ever appearing. it is just an extra barrier to protect the lenses. THINNER LENSES Thinner lenses. If your prescription lenses are on the thicker side choose either 1.6, 1.67, 1.74 to reduce the weight and thickness. the higher the value the thinner the lense. We supply thinner prescription lenses with an anti-Reflective (MAR) coating as standard. If you wish for your lenses to be uncoated please specify this in the prescription text box. SUNGLASSES TINT Sunglasses and tinted lenses, If you choose this option lenses will be tinted as full sunglasses with a uva/uvb filter. If you require a lighter tint please specify this in the prescription text box, a common tint is called a comfort tint, this is very light. Some uses require this if they have any light sensitivity. TRANSITIONS Transitions, choose these if you find having a seperate pair of glasses inconvenient. They will react when outside, changing the lenses to sunglasses. Please note that they will not react behind a car windscreen as the uv filter prevents this. Please choose the EXTRA ACTIVE option if you require them for driving, in this case they will change! WHAT IS PD? Your PD or 'pupillary distance' is simply the distance between the centre of your pupils (the black central area of each eye). It needs to be carefully measured and specified in millimetres. As a general guide, most adult PD measurements fall between 55 and 68mm. This is Required for buying your glasses online, if you are at all unsure please message us directly and we will help. Your opticians can provide this for you also.